Practitioners whose HPCSA practicing cards display as blank after downloading them from the self-service portal, can apply the following steps to correct the matter:
Go to the HPCSA website at hpcsa.co.za, click FOR THE PRACTITIONERS tab
Select ONLINE SERVICES
Login by clicking on LOGIN OR SIGN UP
Click ACCOUNT OVERVIEW then click DOWNLOAD CARD
If your downloaded practicing card is blank, form the ACCOUNT OVERVIEW page, click on UPDATE YOUR ACCOUNT SETTINGS
Scroll down to DISPLAY NAME and type in your name and surname, then SAVE CHANGES.
If your name is not correctly displayed, visit UPDATE YOUR ACCOUNT SETTINGS, enter your correct name and surname and click SAVE CHANGES. Scroll back up and click ACCOUNT OVERVIEW where the DOWNLOAD THE CARD option will be available.
To download your certificate, choose ACCOUNT OVERVIEW and select the DOWNLOAD CERTIFICATE option.
Problems downloading HPCSA registration certificate
Practitioners experiencing any further problems with downloading or registering online can consult the self-service portal. Click here for guidance on how to log a service request.
Last Updated on 27 March 2025 by HPCSA Corporate Affairs